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Our Service To You

Our Service To You

How do I start a relationship with you?

We've made it easy and simple to start a relationship with us. To find a CIBC Wood Gundy Investment Advisor, click here.

What products and services do you offer?

CIBC Wood Gundy is a full-service investment firm with about 1,400 Investment Advisors and more than 100 branches across Canada. We offer a comprehensive array of investment and insurance products and services. We supplement the advice provided by our Investment Advisors with offerings from the entire CIBG Groups of Companies and provide value-added services through CIBC Wood Gundy Online. Please see the Financial Planning and Investing Choices sections of this Web site for more details.

How will I be charged for the services you provide to me?

We offer a comprehensive array of investment and insurance products and services with a variety of fee arrangements. Increasingly, we find that our clients prefer a fee-based approach. However, please speak to a CIBC Wood Gundy Investment Advisor about how he/she works and the compensation terms that are available.

What standards are your Investment Advisors expected to uphold?

Our Investment Advisors must uphold the standards for licensing and continuing education mandated by the Investment Industry Regulatory Organization of Canada (IIROC), as well as any other relevant regulatory or professional body. We also expect them to follow our own set of guiding principles that governs their relationships with clients and that call on them to engage in a process of continuous improvement. To learn more about our standards, we encourage you to speak with one of our Investment Advisors and to visit Expertise that's one to one.

What documentation will I receive about my investments?

When you begin your relationship with us, you will receive a comprehensive Welcome Kit that details our services and obligations to you. Within this kit, you will find information about how we report on an ongoing basis about your investments with us, as well as any tax-related documentation that will be sent to you. Also speak with a CIBC Wood Gundy Investment Advisor about what you can receive as one of our clients. To find a CIBC Wood Gundy Investment Advisor, click here

What research do you offer to help me make investment decisions?

As a CIBC Wood Gundy client, you will have access to the highly respected research of CIBC World Markets and CIBC Woody Gundy's Private Client Investing through your Investment Advisor and through CIBC Wood Gundy Online (the password-protected section of our Web site). This will give you information on hundreds of companies worldwide and the ability to make more informed decisions with your Investment Advisor. Depending on your interests and portfolio, your Investment Advisor may also periodically supplement this research with his/her own insights and/or third-party material to add value to your investing experience with us.

Can you protect me from financial loss?

CIBC Wood Gundy (through CIBC World Markets Inc.) is a member of the Canadian Investor Protection Fund (CIPF), a trust financed by Investment Industry Regulatory Organization of Canada (IIROC) members to provide protection for client assets in member accounts. If your investment dealer goes bankrupt, cash and securities losses to a specified amount will be protected by the Canadian Investor Protection Fund. Your CIBC Wood Gundy Investment Advisor will also help you create a portfolio that responds to your personal risk tolerance and offer you the opportunity to acquire life and wealth protection solutions that respond to your unique circumstances. To learn more about the IIROC or the Canadian Investor Protection Fund, please visit their Web sites.

How do I know that I'm receiving value from you?

We hope that it will be clear from the contact you have with your Investment Advisor and from the results you see on your statements. However, you are the most qualified party to judge the quality of your relationship with us. If you are ever dissatisfied with our performance, please tell us so we can fully and properly address your concerns. You can find a variety of options to contact our by clicking here.

If I'm concerned about what you've done for me, how do you make it right?

Your first point of contact should always be your CIBC Wood Gundy Investment Advisor, so we hope you can always speak candidly with him/her about any concerns you may have. However, you are also welcome to speak with the Branch Manager of the office responsible for your account(s). Alternatively, and depending on that nature of your concerns, you can also contact our Head Office and also investigate an independent arbitration process offered by the IIROC. While it's disappointing to learn that any aspect of our performance has led to a concern, we are always receptive to hearing about what we can do to make things right. To identify your various options for contacting us, click here.

The information contained herein is considered accurate at the time of posting. CIBC and CIBC World Markets Inc. reserve the right to change any of it without prior notice. It is for general information purposes only.

IIROC. Registered by Investment Industry Regulatory Organization of CanadaCIPF